USB Backups failing every time

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
1

Hey there.

I have a My Cloud EX2 Ultra that I use exclusively for backup purposes.
I work on an external HD drive, that regularily conect via USB to the NAS for backup.

No problem with the OS3, but after updating to OS5, the job fails every time.

I’ve tried uninstalling the “USB backups” app and re-installing, but it did none.
I’ve tried also to delete the old backup job and create a new one, but fails again.

Here’s the job I’ve been using for years, that now it’s useless:

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2

@rubenchase Thanks for posting your issue.
Someone from WD Customer Support will be contacting you.

3

I ended up formatting my USB drive and doing a fresh backup with success.

1 Like
4

Having had the same issue.

What format did you choose and how did you format it?