I have encountered a compatibility issue when attempting to connect my Thermaltake SATA to USB 3.0 docking station, model ST0019U-A1011004899 to the USB 3.0 port on my Western Digital My Book Live Duo. The MBLD does not detect the presence of the connected drive unless I replace the USB 3.0 cable with a USB 2.0 cable, and then the drive (still inserted in the same docking station) is detected. Of course, the transfer speeds are naturally much slower than I could achieve with USB3.
I have another NAS device from a different manufacturer, and when connecting the same external drive bay to that server’s USB 3.0 ports, it has no trouble detecting the Thermaltake docking bay, regardless of whether the drive is formatted as NTFS or Linux Ext4. With that connection, I am seeing transfer speeds far exceeding USB2 capability, so I am sure I have a valid USB3 connection.
Have any of you had success connecting any external SATA to USB 3.0 docking station to the MBLD, and achieving transfer speeds one would expect from USB 3.0?
I have considered the StarTech.com SuperSpeed USB 3.0 eSATA Hard Drive Docking Station with Cooling Fan as a replacement for the Thermaltake device, but StarTech’s online support representative indicated they have not / could not test for specific compatibility with the MBLD. So before purchasing other devices, and then having to return them if they do not solve the problem, I would really benefit from the experience of other users.
I am a bit disappointed with the MBLD’s apparent limited USB 3.0 compatibility; to be fair, though, I should say that I have not been able to connect a native USB 3.0 drive to the MBLD, because I do not own one to try. So it is possible that my particular MBLD simply has some deficiency with respect to its USB 3.0 interface.
Thank you for any advice.