URGENT: Files dissapeared!

#1

URGENT

I have been storing some important work files in my WD My Passport Ultra drive along with some old photos etc - and only my work folder has disappeared!

What could be the issue? I need to recover them! Is this a fault with the product?

Any help will be fantastic.

Thanks in advance.

#2

Hello beniland,

You should try contacting WD Support for such issue as it could happen due to the owner permissions on the drive.

#3

Hope you didn’t move the folder to trash << emptied the trash?

  1. Connect your external drive to Mac and check the Trash folder.
  2. In the trash, change the item grouping with VOLUMES.

Also, I would suggest checking the size of your ext-drive. Did you remember the size before adding or removing your folders?