Uploading photos from device-folder but no pics?

Using Wd photo app, I uploaded some pictures from my camera roll on my ipad. The app shows that the pics were uploaded, and there’s a folder called " [my name] iPad" and a sub folder called “Camera Roll”, but there are no pics in the folder. Strangely, I can see the photos on the MyCloud App. Any ideas?


Have you tried reseting the devices?