Upload hanging


Ive just purchased a 2TB My Cloud drive. Primarily its for the family to have central access to various documents and files.

I’ve set it up OK and updated to the 4.0 firmware.

But I’m having difficulty with uploading files.

When I try to upload a folder it can just hand on ‘preparing’ and never progress beyond this. It seems to be ok when I do just a few files at a time. But as soon as I try to upload a folder or large group of files it gets stuck.

Any advice would be apopreciated.


Just to make sure, you are using Windows explorer or Finder to copy the files to a network share,right? You are not using the WDMyCloud app on your local network (this method is not recommended on a local network).

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I have set up access via finder and all working well.

Many thanks.