Upload firmware failed. Try again. Error

I just got my EX2100 today and I am setting it up. Currently the firmware is 1.06.127 and trying to update to
2.11.133. I tried updating through the web console and I also downloaded the file and did a manual upload. Both failed. Error is “Upload firmware failed. Try again”

Email notification is: Event Code: 1003 and 2026.

Rebooted the NAS and that did not help.

Please help!

Hello, I would try to reset the drive by pressing the reset button in the back of the unit for 4 seconds, if that doesn’t work I would do a system only factory restore from the dashboard.