Upgraded to 2.11.153 now permanent red LED

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX4
1

This is a nightmare - I have upgraded to the new f/w and no have no access to the EX4 with a permanent red LED - connecting via ethernet doesn’t work and there is no way of downgrading - any ideas?

2

Hello,

Have you tried resetting the unit using the reset button on the back of the unit? If not, please try pressing and holding the reset button for four seconds.