I posted a reply to a separate ‘string’ on virtually the same topic, that I got help from WD support and they solved the original problem (w/o having to resort to uninstall, etc.), see that posting here: Re: Unable to Upgrade to SmartWare Pro
I posted a reply to a separate ‘string’ on virtually the same topic, that I got help from WD support and they solved the original problem (w/o having to resort to uninstall, etc.), see that posting here: Re: Unable to Upgrade to SmartWare Pro