Upgrade My Cloud EX4 Firmware Release 2.11.164

[mlasen]

upgrade from 2.11.140 to 2.11.164 directly?

I do not trust wd updates

check this:

WARNING! New Firmware Update 2.11.164 BRICKED my EX4!

The New Firmware Update 2.11.164 has bricked my EX4! I had just saved my computer backup data to the EX4 yesterday! This has happened to me several other times in the past couple years! I have tried the 40 second RESET, but nothing happens. I tried unplugging and plugging all the drives back in again. No luck. No blinking drive lights… The power button doesn’t turn the the EX4 off. The second button on the front doesn’t work either. The front screen just says the default “Welcome to WD My Cl…

New Firmware Release 2.11.164 Made My Cloud EX4 Inaccessible

My Cloud EX4 Dashboard has always been set with auto-update the Firmware; the firmware began installing without my awareness and now the NAS is not accessible. The lights for all of the drives just simply blink. The dashboard is also inaccessible; anyone have any suggestions?

the only solution, contact the support center…