Hello!
Have a Passport Essential. Need to install Firmware Updater 3208. Have never been able to update the software.
Equipment has proven useless so far.
In need to retrive important Tax files but unable.
Desperate. Help Please.
Updating the drives firmware and retrieving the files are not related.
To retrieve the files you can use the retrieve option on Smartware and it will allow you to retrieve individual files.
You can also go into the drive and manually retrieve the backed up files.
