The WD MY Cloud desktop software updated today, and it now doesn’t detect the drive. How do I revert back to the previous version?
The dashboard works, and I can see the shares, but the WD MY Cloud just says no WD Devices were found on the network.
I’ve had issues with this device from day one. its never worked properly. I just wanted something to plug and play. Not spends days tryng fo fix things that should work out of the box.
I should also add that after it fails to find the device it then asks me to log into wdmycloud.com. it doesn’t let me log in, and it doesn’t recognise either of my e-mail addresses for a forgotten password.
All I wanted to do was back up a few documents and I’ve been at this for 4 hours trying to get this piece of junk to work (yet again!!!)
EDITED TO ADD
I noticed the dashboard was saying the firmware was out of date so I updated it. Thats now bricked the drive as others have found. I can access the dashboard but the shares no longer connect.
What the **bleep** is going on???
Hi Paul, sorry to hear you are having problems. Have you tried uninstalling the My Cloud desktop app and doing a clean installation of the latest version?
I’ve tried that, and it doesn’t work. As you can see from my latest post its now totaly bricked after the firmware update (other than the dashboard working.
Once re-installed it doean’t even fire up. I get a windows style password request pop up. I have no idea what user or password its asking for though?
How can I get back to the old software? At least that worked!!!
EDITED TO ADD
I’ve just completely uninstalled it again, and re-installed i again. It still doesn’t detect the drive, even though I can upen the dashboard, and access the shared folders via the same laptop.
Please can I have the old version of the software back?
Is there any way to go back to the old software?
Is this the right way of getting this raised as a support problem? ShouldI be using a different route to WD?
Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.
To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en
Support by Country
http://support.wdc.com/country/index.asp
Regards,
I logged a call, but suddenly it started detecting the drive last night.
Then the next set of issues started. My son tried to download a couple of files from the drive, and both errored. On immediately the other after about 10 minutes (large media file).
I hardly use this drive because I seem to have problems with it every time I try to use it. Once again I’ve lost a weekend to this drive tring to make the limited funcionaly it did have work again.
I’m never buying another WD product! Such a waste of money 
Hi,
What version of the Desktop app are you running and on which OS is your computer on?
Do you have consistent internet access (able to stream youtube, etc)?
Lastly, what version of the firmware do you have? it should appear on the dashboard.
Thanks
