UPdated software anf firmware, now can not connect


#1

HI, I'M NEW HERE,, & IT'S MY FIRST TIME TO USE WD,, ANYWAYS, CAN SOMEONE HELP ME ON WHAT TO DO SINCE, JUST A WHILE AGO, I'M USING MY WB EXT. HD, THEN, A POP UP CAME IN SAYING 'UPDATE IS AVAILABLE', THEN I CLICKED ON IT, FOLLOWED THE INSTRUCTION, AND INSTALLED BOTH OS AND FIRMWARE. NOW, MY WD EXT. HD WON'T CONNECT WITH MY MAC LAPTOP,, HUHUHU,, CAN SOMEONE LEND A HAND ON THIS?? THANK'S...


#2

what is the model of your HD Drive, if it has the smartware, then go to this link http://www.wdc.com/wdproducts/updates/?family=wdsmartwaremac and try to do the update again. Or if that fails try http://www.wdc.com/wdproducts/updates/?family=wdsmartwareutilitiesmac


#3

Yea I did the same thing while on my mini 10v and tried twice also now my drive on both are full of junk and now don’t work right if at all


#4

DoC_Chris23

1.  What drive?

http://support.wdc.com/product/download.asp?level1=2&lang=en

http://support.wdc.com/product/download.asp?level1=1&lang=en
2. Does your VCD show up on desktop?

3. Disk Utility see the drive?

4. Is it formatted correctly?

5. Does the drive spin and stay spinning?