I’ve been staring at my update notification for a while and decided to do it today. After doing it all I get is a message saying device not connected. I’ve tried everything without success and am now the proud owned of a brick.
Looking at other forums I’m not the only one. If anyone has had the same problem and found the answer I could use some help. Photos, music, and anything I thought was safe now appears to be lost.
Hi @Almo,
We suggest you to manually update your My Cloud device with OS 5 firmware version.
Also, make sure before updating to My Cloud OS 5, your device must be updated to Firmware 2.41.116 or higher.
Please refer to the following KB article for more information: My Cloud OS 5: How to Manually Update From My Cloud OS 3
I can’t login to my admin page to do that
