Update on My Cloud OS 5 Feedback

Hello My Cloud users,

We just released firmware 5.08.115 today. Here are some updates on the top issues that we have addressed:

Indexing time & resources : In today’s firmware 5.08.115, we have addressed some more indexing and thumbnail generation related issues. Please continue to provide your feedback in the WD Community if you are still seeing related issues.

Device wakes up several times a day : In today’s firmware 5.08.115, we have fixed the standby issue which in a few scenarios the hard drive would wake up multiple times a day. Please continue to provide your feedback in the WD Community if you are still seeing related issues.

Here are some other top issues that we are still working on:

Accessing MySQL from outside of network : We have noticed some users are asking to remove the restriction of accessing MySQL only from localhost. We are working on an option to allow this. We’ll let you know when it is ready.

Remotely access web dashboard : Several users have been asking about ability to remotely access the web dashboard which was removed from the My Cloud OS 5. We are looking at options on addressing this and will report back once we find a solution.

Remote backup not functioning : We have noticed a few users are reporting the remote backup function is not working in the My Cloud OS 5. We are looking into this issue.**

Transcoding on PR2100 & PR4100 : We are working on having an option to skip video transcoding in a future release. We’ll let you know when it is ready.

Thanks,

My Cloud Product Team

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