Update of software not finishing

WD Software & Mobile Apps WD Software
3

We had the same issue after an update in early 2020. Fixed by uninstalling, clean-up delete, reinstall as ADMIN.

  1. Follow WD’s directions for uninstalling WD Backup (Uninstall in Windows)
  2. Delete the following WD Backup Index Files from the C drive:

  • c:\ProgramData\WesternDigital\

    • This will contain c:\ProgramData\WesternDigital\WDBackup
      and c:\ProgramData\WesternDigital\Logs\WDBackup\

  • Also delete - c:\Users[Customer User Account]\AppData\Roaming\Western Digital\WD Backup\

  1. Delete ANY desktop icons or other old WD Backup shortcuts
  2. Do a cold reboot. (Shutdown/Power up)
  3. Install as Administrator

[see this doc]