Update of software not finishing

WD Software & Mobile Apps WD Software
1

I got notices of software updates for WD Update during the last 36 hours, but one of them shows it is done, then again I get notices that I have an update, the same as before, tried it four times now. Attempts to fully uninstall WD Update to do a completely new install with the new version doesn’t work either, it stays in my list of programs no matter what. What is going on? I have Windows 10 Pro 64 bit and an 4Tb My Book. Do you have a better uninstaller that I could download before making attempts to install the updated version from scratch?

1 Like
2

Exactly the same issue.

3

We had the same issue after an update in early 2020. Fixed by uninstalling, clean-up delete, reinstall as ADMIN.

  1. Follow WD’s directions for uninstalling WD Backup (Uninstall in Windows)
  2. Delete the following WD Backup Index Files from the C drive:

  • c:\ProgramData\WesternDigital\

    • This will contain c:\ProgramData\WesternDigital\WDBackup
      and c:\ProgramData\WesternDigital\Logs\WDBackup\

  • Also delete - c:\Users[Customer User Account]\AppData\Roaming\Western Digital\WD Backup\

  1. Delete ANY desktop icons or other old WD Backup shortcuts
  2. Do a cold reboot. (Shutdown/Power up)
  3. Install as Administrator

[see this doc]

4

Hi, thanks for sharing the solution I find it useful.