WD Community

Update failed - unit requests a USB device with firmware to be inserted

hello,

First of all, sorry I do not speak English well.

Last Sunday, I wanted to update my “WD HD TV Live” (to 5.1.04), by a USB key (something I’ve done several times).

During the deployment of the update, the progress bar got stuck (I let it run a few tens of minutes).

So I disconnect and reconnect my “WD HD TV Live” and on reboot I got the messages (in different langages​​) “Insert a USB drive with firmware to recover your WDTV.”

 I plug the USB key, but I got the message again. After several tries, I discovered that my usb was broken (no longer detected on two different PCs).

I bought a new usb key, put the firmware on it, and … I still have the message at startup.

I followed the instructions in the FAQ “WD TV firmware update failed, WD logo is frozen on the screen, or unit requests a USB device with firmware to be inserted”

But I always that dirty message: /

In short, I come here with little hope to be able to restart my device.

In advance thank you

chtivain, perhaps direct Technical Support from WD would be ideal on this situation. You are able to obtain support either by phone or email.

To Contact WD for Technical Support.
http://support.wdc.com/contact/index.asp?lang=en

Regards,

Support for Western Digital Hard Drives | Western Digital

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