Windows 10 is having problems with the My Cloud, the primary problem being the My Cloud doesn’t show up properly under Windows File Explorer. See the tacked first thread of the subforum called Compilation of Windows 10 Methods, Steps and Solutions for some potential workarounds with Windows 10 and the My Cloud.
https://community.wd.com/t/compilation-of-windows-10-methods-steps-and-solutions/142576
Because your using v2.x version of the My Cloud you might want to try changing the SMB setting within the Dashboard, if it exists, and report back and let us know if chaning it from the default of SMB 2 to SMB 1 or SMB 3 fixes the problem. The v2.x My Cloud User Manual indicates the SMB setting can be found under Windows Services (Workgroup) in the Dashboard.
