Good evening. The unlocker software on our WD external HD is malfunctioning. When the HD is plugged in, the unlocker opens up and asks for the password. When the password is submitted, the unlocker says that the disk is unlocked. However, the files on the disk do not appear anywhere on the Windows Explorer. It is as if the disk is still locked. Is this a common problem with older devices? Does anyone know what the problem might be, and how the data on the disk might be recovered?
Thanks, and best wishes,