I left my hard drive connected to my laptop as normal for a few hours while I was out and when I came back the laptop was running slow. I restarted my laptop and now I cant see the smart ware software that comes up asking for the password to unlock it. CD Drive E is all that appears when connected and when i try and open it it says “application not found”.
In disk manager the disk is listed as “Unknown” and asks me to Initialize it, when i try that it says “request could not be performed because of a I/O device error”.
The latest version of WD smartware has the drive visible but says “no writable WD smartware partition found”.
I think the password software that first launches from the drive to unlock it has become corrupt or files are missing so I cant unlock it to access the drive. I hope if i can unlock it or get that password encryption software off then I can gain access to my data.
Many thanks for the help!