After a recent Windows 10 update the unlock.exe file on my MY Passport drive is saying “The application has encountered an unexpected error and is now exiting” which means I cannot unlock the drive to access my files. Any ideas of how I can solve this problem please. The same error occurs on every PC/laptop I have tried. All are running the same version of windows 10. Troubleshooting says that the drive is working correctly.
It’s possible that it’s because the version that’s stored on the disk is outdated.
You can download WD Security Tools from here, which includes the unlocker function.
Thank you. I have done this and have now unlocked the drive.