Unlock device tab just spins like processing but never unlocks

When I enter PW and click “unlock device” it just spins and never unlocks. What do I do?

Hello Iamwyld,

If you are using WD security software then you could use hint question to unlock the device.

Refer the link provided below for more information.

https://support-en.wd.com/app/answers/detail/a_id/4677