Unknown device

WD External Drives External Drives for PC
#1

I just received my Passport 1TB and when I attach it to my laptop I get a message that it is an unknown device.

I have Windows 7. Can anyone help?

#2

Hello, be sure to connect the Passport directly to one of your laptop USB ports, avoid using USB extension cables or USB hubs. If you have a USB 3.0 Passport, check if you have the latest USB 3.0 drivers available for you laptop.