Unable to view content B-I (on four machines now and getting angrier)

brussell wrote:

Two weeks ago I purchased a WD media player and it hides all files between B to F. 

So I returned it for a second one, that didn’t start all. So I returned it for a third one, that didn’t play files again. So I’ve returned it for a fourth one, that still hides all files between B to I.

So I keep returning them.  Not how I want to spend my weekend, and they can’t resell them after I’ve trashed them. Tomorrow I’ll be buying WD TV No. 5, 

No halucination here… You keep replacing them.   They all run the same software, so what else are you expecting to change other than hardware? 

brussell wrote:

I saw that other people are having the same problem (A to F) and that we have to reset to factory settings. 

Really?  Only similar post I find is this one, and he never came back to report which of the three suggestions worked.  Yeah, there might be a few others, but certainly not common.  I have over 4,000 files on my NASes, and not a single one is absent.