I have a 1TB my passport ultra linked to tv media player. When viewing the video files it doesn’t display files beginning letters A through to F but starts with movies beginning with G.
I have previously been able to view these files but since the firmware update I cannot view them.
I have check hard drive o
Through a pc and all files and thumb nails are present and play fine.
Any suggestions ?
Thank you in advance.
There’s are number of things you can try to “Refresh” so that all your files are visable
- After the firmware did you reset to factory default ?
Setup > System > Device Reset > Reset All Settings Back to Factory Default
- on your 1TB My Passport … find and delete the .wd_tv folder *
(after doing this, completey power off the WDTV at the wall power switch … wait 10 seconds and switch back on)
- Clear your “Media Library” if you are using it …
Setup > System > Media Library > Ok > Clear Media Library
Try any, or all of these
* if you can’t see this folder … then your computer has not been setup to view “hidden file types”
"Google … "How to view/enable hidden files for Win (insert version here) "
Thank you for your prompt response. I will try these suggestions and report my findings.
