Unable to View and Download all Files on MyCloud

When I access MyCloud remotely I do not have access to view all of the files that I know are stored on it. I also cannot download any of the files when accessing the drive remotely. I have checked to ensure that Remote Access is turned on and that my user access has privileges to that share. But still not able to view all or download.

How are you getting to it, mycloud.com, desktop app or mobile app?

I am logging into it remotely using google chrome mycloud.com