Unable to use My Cloud from external network

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hi,
I am having an issue with My Cloud.
Sometimes happens that I can’t reach my NAS from external network using My Cloud.
There are no issues if I try to use My Cloud while connected on the same network of the NAS.

It is pretty strange because sometimes I can reach the NAS and sometimes not.
In the Cloud Access Settings it says that the NAS is connected and port forwarding established.

NAS Firmware 2.31.149

Thanks in advance

2

The My Cloud has an incorrect port forwarding address due to router reboot. Even if you did not cause the reboot, other reasons can cause a reboot.

Solution is to refresh the forwarding address by 1) turn off Cloud Access for a few secs and back on, or 2) just reboot the NAS.