Unable to upload files (pics/videos) from SAMSUNG GALAXY S7 Edge

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Good morning everyone,

I can not upload pictures, nor videos using my mobile device SAMSUNG GALAXY S7 Edge.

Cloud Model: “My Cloud Personal Cloud Storage”

I have successfully uploaded files from Laptop but not able to do it with this new mobile phone.

At the moment of uploading the file I can see the picture progress being uploaded in the Activity Tab.

I can also see the upload progress being completed.

But at the moment I refresh the Folder were it was supposed to be saved (Either in “ALL” nor in “Photo” tabs) the pictures simply does not appear.

Troubleshooting performed:

  • Change Password
  • Delete and Download “My Cloud” App from Play Store
  • Checked for latest App Version (currently using 4.4.8) latest
  • Upgrade Firmware
  • Physically Reset of Cloud by unplugging power cord
  • Physically Reset of Cloud by pressing bottom behind device
  • Cleared Cache

It is getting pretty frustrating, I would really appreciate your support guys.
Cheers

JC

2

Hi cloud1 ,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
http://support.wdc.com/support/case.aspx?lang=en

3

Thanks Peter, I’ve just create a ticket.
cheers
JC