Unable to update OS from 3 to 5

None of the boxes (instructions) contain text…only icons. Even the My Cloud OS 5 Update notice on the home page is blank. It appears that the pages are not fully loaded, and I cannot complete the update. It times out. Anyone had this problem and solved it?

Others have experienced the exact same issue. See the other discussion started earlier today where the same issue was posted and is being discussed…

Can’t upgrade to OS5 - incomplete graphics in Device panel [see photo]