Unable to update firmware on Gen 1 MyCloud Mirror

Hello: I have a Gen 1 MyCloud Mirror, firmware v 2.11.178. One of the blue drive lights is dead. It’s probably a dead LED but I tried to manually update to the latest firmware on the MyCloud Mirror web page (2.12.127 ) to see if that would fix it and got a “firmware upload error”. The automatic firmware update utility says I have the latest firmware - 2.11.178. Interestingly, this is not listed as an available firmware update on the Gen 1 list (it goes straight from 2.11.176 to 2.12.127).

Anyone know what’s going on with the firmware for this product? And why I got the error trying to update it manually?


Hellooooooo McFly… anybody home?

Anybody… Bueller… Anybody?