Unable to setup Remote backup

My Cloud OS 3 Personal & Network Attached Storage My Cloud Pro Series
1

Getting error message "Remote Backup cannot proceed for an unknown? What would be the reason ?

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2

Well it’s unknown…

Try restarting your router.

3

Hi Scott ,

I tried restarting router and its throwing the same error , need your help on the same to complete remote back up setup.

Thanks

Pavan kumar