Unable to setup my NAS from mycloud.com/setup

[alain_Risbourg]

Hi,
just bought and received my EX2 NAS Server…I connected it over ethernet to my ADSLbox/router (Freebox cristal, in France)

On my Laptop, using the windows explorer, I can see my 2 systems : my laptop and my NAS WDMYCLOUDEX2,

but, lauching http://www.mycloud.com/setup, from a browser on my laptop, the setup can’t detect my NAS server. even though, I type in its Mac adress…

I’ve disabled the windows firewall and my antivirus (avast), but I still have the problem

Thanks for your help
Regards

Alain

[ArMak]

Hello there,

Are you able to see the device under network on Windows Explorer?

[alain_Risbourg]

Hi ArMak,

2 days ago, I was able to see the device, I gave it a fixed IP address (192.168.0.10, the first IP address from the range 10-50)

sometimes, I don’t… this morning I didn’t.

I just assigned another fixed IP address (192.168.0.50), rebooted my ADSL box/routeur , and my NAS… and I now see it again

I guess that it’s some kind of DHCP IP address conflict. Do you recommend to assign the NAS a fixed IP address ?

Alain

[ArMak]

Well, I normally do put a fixed IP on the NAS drives, since I access it a lot either to copy files or stream from it, this way it will always be on the same address.

[alain_Risbourg]

I’m moving forward.

I’ve set as fixed IP some IP in the middle of the range (10-50)… I choose 192.168.0.45 … and I was able to setup mcp2_windows_setup.exe.

now it requires me to add internal disks. are they mandatory ? I had to external USB drives…

Thanks

Alain

[alain_Risbourg]

Hi All,

everything is now fine and working
When I ordered my Cloud EX2, i thought that I could use to external disk that I already had… so I tried to set it up without any internal disks… and it did’nt work.

So I ordered (and received today) 2 internal red disks… and everything went fine… my DHCP IP address is a fixed one.

Thanks again for your support

Alain