Hello,
It seems that this issue still hasn’t been fixed. I’ve tried with 3 different browsers and I’m still unable to contact WD support. (An error was encountered during knowledge base search.)
My issue is that one of my 6 WD Reds is dying. The drive is bought in October 2014. And it was used in NAS server. The tests were run on a Windows machine so “test another cable etc…”-test are already done.
Test Option: EXTENDED TEST
Model Number: WDC WD30EFRX-68EUZN0
Unit Serial Number: …
Firmware Number: 82.00A82
Capacity: 3000.59 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 08-Unable to repair bad sectors.
Test Time: 07:07:33, February 23, 2016
Test Option: QUICK TEST
Model Number: WDC WD30EFRX-68EUZN0
Unit Serial Number: …
Firmware Number: 82.00A82
Capacity: 3000.59 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 06-Quick Test on drive 2 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 2!
Test Time: 07:52:07, February 23, 2016
Can someone tell me the email address of something how to contact WD support? Thanks in advance.
