Unable to see photos in WD Photos in iPad and Android


I have been unable to see photos in WD photos in both my iPAD and GalaxyNote2. 

Using the default Shared Pictures Folder. Has photos in both root folder and subfolders.

Initially was able to see some limited photos in both ipad and Note2, but after clearing cache in ipad, photos were totally gone. 

Remote Access disabled then re-enabled. 

able to see the folders and photos in WD2Go though.

Pls help. tks!

Hello, from the My Book dashboard you can try clicking on Settings/Media/DLNA Media Server/Status/Rescan. Also be sure to have the latest WD Photo version installed and the latest firmware update for the My Book.

Page 113 of the manual.