Unable to run setup software for My Book Live

I have downloaded the setup software for My Book Live. As soon as it starts running a windows pop up appears saying the program has stopped working. I have tried downloading the software several times, both running it directly from the download and saving it and then running have the same result. I have Windows 7 Home Edition on my laptop. Has anyone else had this problem?

Try another computer to make sure there’s not  a conflict with another application on your laptop.

You can setup the drive without the software as well.

How to install a My Book Live or My Book Live Duo on Windows (8, 7, Vista, or XP) or Mac OSX for the first time


How to access the Dashboard on a My Book Live or My Book Live Duo


Mapping a My Book Live, My Book Live Duo, WD TV Live Hub, WD ShareSpace or My Book World on a Windows PC



I’ve got the same problem with My Cloud 2TB. The setup software does not work when i want to install it. I got also a pop up, that the set up has been stopped.

I tried it several times and from 2 downloadpages from WD.

I hope, you can help me.