My laptop crashed and my back up files are on my My Book Essential. I want to move the files to my desktop has my laptop won’t be repaired anytime soon. I installed the SmartWare and can see 127gb of files, but I’m not able to retrieve the files or move them to my desktop. I’ve tried through SmartWare, the 127gb show up as additional files on the Home tab and nothing appears when I go to the Retrieve tab. I’ve tried going through My Computer > My Book > WindowsImageBack > Laptop-XPS. I see the VDH file, but I can’ t do anything with it.
Any suggestions how to retrieve files and get them on my desktop?