After registering my products by phone via a WD representative i did some extra testing to see if there was a problem with the pc’s i am using.
To make a long story short, none of the pc’s with explorer (with or without java/flash etc) did do the job, on a laptop i installed Google Chrome and i could register new products.
Same problem here. I have two recent purchases to register. I enter the sn or sns, it says processing then returns a ‘blank’ screen. The devices do not show up in my registered products list. I am using IE 11.
I also encounter the same problem. I can’t register a recently bought WD40EZRX. I was able to register a Wd My passport ultra, simply because thre was alink to upgrade Smartware to pro version. Otherwise that would also be impossible. Could someone please send me a link to my mail address in order to be able to register my products? Whom am I supposed to contact?
I also encounter the same problem. I can’t register a recently bought WD40EZRX. I was able to register a Wd My passport ultra, simply because thre was alink to upgrade Smartware to pro version. Otherwise that would also be impossible. Could someone please send me a link to my mail address in order to be able to register my products? Whom am I supposed to contact?
Hi pettakos, follow the steps from the link below, if you are still unable to register your product, you can contact support directly and they can register it for you.