Unable to open photos synced to drive

Nearly all photos saved on the drive are now inaccessible. The files, names, space used, date created, etc. are all visible. But when trying to open them through Windows Explorer the photos app opens with a message such as “100_0853.jpg Sorry, Photos can’t open this file because the format is currently unsupported, or the file is corrupted”, and when trying to download the file through the web interface I receive the following message: {“key”:“contentNotFound”,“message”:“Not Found”}. These photos were synced to the device via the WD Backup software tools. The My Cloud Home is running software 7.15.1-101 and is connected on the local network.

Hi @wierik,

Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask