After experiencing a number of problems with the My Cloud after the latest firmware update, I did a quick reset from the Web UI. When it booted back up I tried to register it with my name / WD email, but it kept giving me errors. I skipped the step and went on to change the device to a Static IP instead of using DHCP. Now whenever I go to the device from a browser, it asks me to log in (with my name being the default). I didn’t register the device or create and users / shares, the admin account is the only thing on there. The reset button at the back of the device also doesn’t work, it just reboots the device no matter what I do. How can I log in to access the device on the web again?
I would assume that these problem are caused by the latest firmware update that WD pushed out yesterday. This update not only locked me out of the device, but caused me to lose over 600GB of videos and other backups I had on there. By the looks of mine and other’s situation, there is not much WD can do since there is no way to update firmware when locked out of the device.