Unable to log in to the computer. But it can access the app.

My Cloud OS 3 Personal & Network Attached Storage My Cloud Mirror
1

One day, I can’t log in from the computer
To be exact, login is possible.
However, there is a message that says, ‘The login has not been authenticated’.

This is specific to login on the computer.
It can be accessed from Smartphone applications.

What is the problem?

2

Hi leehj,

It seems that this issue may be caused after the latest Windows updates. You can follow the instructions provided in below article in this concern:

https://support.wdc.com/knowledgebase/answer.aspx?ID=21016&s=21016&lang=en