Unable to launch WDSmartWare Installer

[Doug99]

I have recently reformated my laptop HD and re-installed 64 Bit MS7 OS and also downloaded all MS updates.  I had previously conducted a full backup to my Book Essential.  I have now downloaded WDSmartWare Installer 2.4.10.17, but when I go to run the prog to recover my backups, a prompt pops up saying “A reboot is pending has been detected. Reboot and retry action”.

No matter how many times I reboot my laptop, the sam prompt pops up.

Any advise pse?..I need my info

Cheers

[Doug99]

All sorted now.  A previous thread highlighted a problem where the installer file had to be uninstalled after it had been opened.

[Trancer]

Welcome to the Community.

I’m glad you were able to sort it out and I thank you for sharing the outcome and what worked for you.