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Unable to initialise new 14TB

I finally bit the bullet and and upgraded to Cloud 5. However before I did that, I tried popping the 6TB and 2TB out, so that I could start over with a brand new 14TB.

Easy right?

The EX2 Ultra pretty much refuses the acknowledge the new disk.

I’ve tried

  • Restore Quick,
  • Restore Full,
  • as well as holding the reset button for 40 seconds.

I’ve put the 6TB back into slot 1, and the new 14TB into slot 2.

Linux can see the disk:

root@MyCloudEX2Ultra ~ # dmesg | grep sd
[    1.573700] ata1: SATA max UDMA/133 mmio [mem 0xf10a8000-0xf10a9fff] port 0x100 irq 41
[    1.581680] ata2: SATA max UDMA/133 mmio [mem 0xf10a8000-0xf10a9fff] port 0x180 irq 41
[    2.096982] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[    2.103724] ata1.00: HPA detected: current 11721043055, native 11721045168
[    2.110650] ata1.00: ATA-9: WDC WD60EFRX-68L0BN1, 82.00A82, max UDMA/133
[    2.117391] ata1.00: 11721043055 sectors, multi 0: LBA48 NCQ (depth 31/32)
[    2.124867] ata1.00: configured for UDMA/133
[    2.129362] scsi 0:0:0:0: Direct-Access     ATA      WDC WD60EFRX-68L 0A82 PQ: 0 ANSI: 5
[    2.137908] sd 0:0:0:0: Attached scsi generic sg0 type 0
[    2.137929] sd 0:0:0:0: [sda] 11721043055 512-byte logical blocks: (6.00 TB/5.46 TiB)
[    2.137933] sd 0:0:0:0: [sda] 4096-byte physical blocks
[    2.137957] sd 0:0:0:0: [sda] Write Protect is off
[    2.137962] sd 0:0:0:0: [sda] Mode Sense: 00 3a 00 00
[    2.138002] sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[    2.216072]  sda: sda1 sda2 sda3 sda4
[    2.220510] sd 0:0:0:0: [sda] Attached SCSI removable disk
[    6.216981] ata2: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[    6.341166] ata2.00: ATA-9: WDC WD140EFGX-68B0GN0, 85.00A85, max UDMA/133
[    6.347999] ata2.00: 27344764928 sectors, multi 0: LBA48 NCQ (depth 31/32)
[    6.677480] ata2.00: configured for UDMA/133
[    6.681952] scsi 1:0:0:0: Direct-Access     ATA      WDC WD140EFGX-68 0A85 PQ: 0 ANSI: 5
[    6.690465] sd 1:0:0:0: Attached scsi generic sg1 type 0
[    6.690504] sd 1:0:0:0: [sdb] 27344764928 512-byte logical blocks: (14.0 TB/12.7 TiB)
[    6.690508] sd 1:0:0:0: [sdb] 4096-byte physical blocks
[    6.690531] sd 1:0:0:0: [sdb] Write Protect is off
[    6.690535] sd 1:0:0:0: [sdb] Mode Sense: 00 3a 00 00
[    6.690573] sd 1:0:0:0: [sdb] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[    6.784948]  sdb:
[    6.787300] sd 1:0:0:0: [sdb] Attached SCSI removable disk
...
[   62.225161] EXT4-fs (md0p1): mounted filesystem with ordered data mode. Opts: (null)
[   62.271805] Adding 1529792k swap on /dev/md0p2.  Priority:-2 extents:1 across:1529792k
[   62.319629] EXT4-fs (sda4): barriers disabled
[   62.328923] EXT4-fs (sda4): mounted filesystem with ordered data mode. Opts: barrier=0,usrquota,grpquota
[   73.823637] random: crng init done
[   73.827135] EXT4-fs (sda2): barriers disabled
[   74.194871] EXT4-fs (sda2): mounted filesystem with ordered data mode. Opts: barrier=0,usrquota,grpquota

The logs say: “A new drive has been inserted into Bay 2. To add this drive to your system’s RAID set, navigate to Storage >> RAID and click the Change RAID Mode button.”

Yet.

  1. Settings > Utilities > Format Disk > Volume - only shows “Volume_1”
  2. Storage > RAID - Only show’s - Volume_1 | JBOD | …

:pray: Please help :pray:

I have no idea what I did to make it work (different from what I had already tried) but it’s working now.

What I did.

  1. Powered down
  2. Removed all the disks
  3. Restarted with the reset button pushed in (for 40+ seconds until a orange light flashed)
  4. Went back upstairs and logged back into the web interface.
  5. Clicked next through the setup process, except “there’s no disks, add them and click OK”
  6. So I added the 14TB (while still running)
  7. Went back up stairs again and clicked OK. Nothing happened so I reloaded the page and started again
  8. It’s now formatting the disk.

Happy days.

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