Hope can you help me, I just get my cloud. Its very nice, but I am unable to get information using windows explorer.
To consider, I am in my own network, when i was on explorer i went to NETWORKS. My device is over there name MYCLOUD i go inside, I can see in network all my folders.
When i try to get in there, a pop up message ask for user and password. I try the device one, cloud and mobile one, not work. I always get ACCESS DENIDED.
For me is more simple used EXPLORER to organice my stuff. Can you help?
Sorry it does not work for you, I just bought and connected a new router a couple of weeks back and when I first tried to open up my, My Cloud I had to enter my Network User Name and Password. My, My Cloud opened without any problems and since then I do not have to enter anything.
@GUSTAVO_HERNANDEZ Your Network UN and PW are what you gave to your home network. See example image of mine below. As you see I have two, one for the 2.4 GHz and one for the 5 GHz.
Not access to \mycloud(folder). Probably you have not permission to use this network resoruce. Put in contact with service administrator to chek if you have permissions.
Multiple conections to onse server or share resource, using more than one username, are not allow. Disconnect all conections before the server and try again