My MyCloud drive is set up, works as it should, has a “Connected - Port Forwarding Connection established” status for Cloud Access. I can log in with my email/password to the WD2GO website (or using the WD2GO Android app on my phone). I created another user (my partner), using his email address and assigned him a password. His name, email, and folder are shown on the device, when I access the Dashboard, it shows 2 users, under Cloud Access his name/email are shown and it emailed him an access notice. However, when he goes to log in, it says “incorrect email or password”. I have resent the account registration email several times, I’ve waited several days, but still the online system says the email/password is incorrect. I had to give him MY login email and password.
So how are we supposed to create another user for this thing? I’ve tried creating additional logins for some of my other email accounts and they don’t work, either. The only one that works is my original email account I used when setting up the machine. What’s up with that?