Hi, all. I have received emails requesting that my MyCloud with OS 3 be upgraded to OS 5, by going to the current dashboard and clicking on the “NEW OS 5 AVAILABLE” orange button - however, that button does not appear on my dashboard…
My device firmware is 2.41.116 and is up to date…
Thanks in advance for any help
What specific device do you have? There are a couple of My Cloud units that run v2.x firmware but are not supported by OS5. Those units are: My Cloud Mirror (first gen), My Cloud EX2, and the My Cloud EX4.
My Cloud OS 5: Firmware Availability and Supported Devices
https://support-en.wd.com/app/answers/detail/a_id/29230
If your device is supported, you can manually download and update the firmware like the previous poster indicated.
Thank you, everyone for replying.
@Bennor, my device was listed on the list of devices which are supported for OS 5, so much so that in the past that button was indeed on my dashboard - I just hadn’t had a chance to update at that time - now the orange button is gone.
@dswv42, I did follow the steps for the manual update here: My Cloud OS 5: How to Update From My Cloud OS 3, and I got the firmware up to date (that was last weekend, btw). It’s when I hit step 2 that I find I can’t get past it…
For the manual OS update with the bin file you posted - how do I update it that way? would it be just a matter of double-clicking on it and going from there?
I have the same problem. My device is MyCloud EX-2 Ultra. Firmware has been updated to 2.41.121. On step 3 of the OS 5 upgrade procedure, I do not see the NEW OS 5 AVAILABLE box anywhere on my Dashboard, on the Home screen or any other tab. Looking for how to get past this problem step.
Hi, @GylesM. Mine actually eventually showed up, but while in conversation with IT folks at WD, they sent me this link, which might still be helpful to those in the same boat:
https://support-en.wd.com/app/answers/detail/a_id/31757#subject103
Follow the instructions under “Manual Update”.
Thank you! For some reason, it wasn’t obvious to me that OS 5 was installed via another firmware update after the firmware update to 2.41.121 (duh). Just downloaded the 5.18.117 firmware update, and running the installation via the manual firmware update. Hoping I don’t run into any of the number of issues many seem to have with OS 5. Thanks again!