Unable to edit files on Ex2 Ultra using iPad Files app

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
1

Hi, I used to be able to login to my WD Ex2 Ultra, using the Files App on my ipad and iphone with admin account, editing files with ease. Now unfortunately when logged into the drive via ipad for example I only have read access, only able to copy files to my ipad and access files. I can no longer edit files on the drive, for example deleting files or uploading files etc. any ideas or resolutions welcome. Thanks

2

Hi @Ickleo
Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)

Have you opened a Support Case?
If not, contact Western Digital Technical Support for assistance.
[Contact Us | Western Digital]