Unable to download WD Anywhere Backup

I have a  WD My Passport Elite for a few years, I recently had to reformat it , then I went to start it up again and was unable to. I plugged it into my Laptop ( Vista Professional) and it would show the Passport Drive on laptop , but no software,etc. I then went to WD site to look for software and found the WD Anywhere Backup, it would download, and while it was installing it would stop 3/4 of the way and would not finish the install.

Any assistance would be appreciated.

Hi, what passport model do you have exactly? Also, do you get any error messages when you’re trying to download Anywhere backup? Just in case you can try using another web browser and see if it works.