I have a problem in which case I would try to download a folder from my My Cloud on my mobile IOS app. It would then fail while giving me the following message:
“Unable to complete this action. Folder downloads and copies are not supported from this location.”
This pretty much happens with any folder I try with. One share was public while another was private and the download would fail on both. I have no trouble viewing or accessing the files. In fact, downloading individual files still works, just not whole folders.
Also do not have any issues downloading/copying folders on a traditional Windows platform using Explorer. Just can’t download them through the iOS mobile app. Nothing wrong with the phone either, there’s enough space and all.
What is strange is that I have gotten it to work in the past before. A few months ago I was able to download folders on the mobile app when the device was new. But this feature is not functioning anymore.
Does anybody have any solutions?