Unable to download folders from remote access, only files

I was unable to download folders from remote access, only files. How to do ?

hahaha. This is not a new complaint.

UNBELIEVABLE! Had I known i was unable to copy files and folders similarly as with OS3 WD Discovery, I would have never purchased this POS EX2 (in spite of 20% discount). Isn’t the idea to improve and include all functionality of prior OS releases? Am I missing something here? Yes I am - Hours of file transfers and setup only to find I can’t use this. WD should be ashamed.