Unable to Detect Mycloud Home Duo | WDBMUT0160JWT

My Cloud Home - Personal Cloud Storage My Cloud Home Duo
1

I could not connect to My Cloud Home. The system does not detect the NAS (16TB Mycloud Home Duo) in network.

Trying through the IP, get the prompt in the browser as, {“key”:“notFound”,“message”:“Not Found”}

Windows Explorer mounts the NAS as //IP/public/ but I need to access the dashboard.

Please help. It is a new 16GB NAS

-Rajkumar

2

there is no dashboard for the my cloud home. What exactly is happening after you create the account at My Cloud Home? if you can share screen shots it may be helpful.